
| KPI Description | Target by 2028 |
| % of programmes with spiral curriculum for soft skills, SDGs, and AI integration | ≥ 90% |
| % of programmes with global accreditation/benchmarking | ≥ 70% |
| % of soft skills PLO attainment | ≥ 70% |
| Overall satisfaction (combined teaching, learning, and career preparation) | ≥ 90% |
| % of students completing structured internships/clinical/practical placements | 100% |
| Graduate employability/ further study rate within 6 months | ≥ 96% |
| % of student satisfaction with well-being and mental health support services | ≥ 80% |
| % of academic staff completing annual digital pedagogy and teaching effectiveness training | ≥ 80% |
| KPI Description | Target by 2028 |
| Total research income per year (RM) | ≥ RM 4M |
| Number of high-impact publications and patents |
≥ 150 per year; 1 patent per year |
| Increase in SCOPUS indexed citations | ≥ 30% per annum |
| Number of active industry research collaborations |
≥ 30 partnerships |
| % of research projects with measurable societal impact |
≥ 30% of projects |
| % of academic staff engaged in funded research |
≥ 50% |
| KPI Description | Target by 2028 |
| Number of QS Top 500 university partnerships |
≥ 5 partnerships |
| Number of inbound/outbound student/staff exchanges |
≥ 300 per year |
| International student enrolment as percentage of total |
≥ 35% |
| Percentage of international faculty | ≥ 20% |
| Improvement in MyRA , QS World and THE Rankings |
MyRA 4*; QS World 750-800; THE entry |
| KPI Description | Target by 2028 |
| Percentage of processes fully digitised | ≥ 80% |
| % reduction in paper usage compared to 2025 baseline |
≥ 70% |
| LMS adoption rate across all courses | 100% course integration |
| Uptime of core digital infrastructure | ≥ 99.5% |
| Number of staff trained in digital literacy annually |
≥ 80% of staff |
| KPI Description | Target by 2028 |
| Proportion of self-generated income (Executive Education; research grants; Intellectual Property; Consultancy) to total revenue |
≥ 5% |
| Utilisation rates of labs, library, and teaching spaces |
Monthly reporting at all sites |
| Growth in enrolment in continuing/microcredential programmes | ≥ 500 enrolments/year |
| KPI Description | Target by 2028 |
| Percentage of staff with KPIs aligned to strategy |
100% |
| Employee engagement index (annual survey) |
≥ 80% |
| Percentage of managers completing leadership training |
≥ 90% |
| KPI Description | Target by 2028 |
| Number of active community service projects |
≥ 20 projects/year |
| Alumni engagement rate (e.g., events, mentoring) |
≥ 30% alumni engagement |
| Percentage of initiatives with SDG-aligned outcomes |
≥ 80% |
| Participation rate in civic or volunteer initiatives |
≥ 50% of students |
| Public recognition or awards for societal contribution |
≥ 5 national/international awards |
